1. Scope and acceptance

• 1.1   These Terms and Conditions apply to training courses, workshops, seminars, masterclasses, webinars, e-learning programmes and other learning activities provided by CSRWorks International Pte Ltd (“CSRWorks”), whether delivered in person, virtually, through an e-learning platform or in a hybrid format (“Programme”).
• 1.2   These Terms apply to:
  
  1. the individual attending the Programme (“Participant”); and
  2. any individual or organisation registering, sponsoring, nominating or paying for the Participant (“Customer”).

  References to “you” include the Participant and the Customer, as applicable.
  1.3   By submitting or authorising a registration after being given access to these Terms, the Customer and Participant agree to be bound by:

  1. these Terms;
  2. the applicable registration form, brochure, proposal or course information issued by CSRWorks (“Programme Information”); and
  3. CSRWorks’ Privacy Policy.
• 1.4   Where a Customer registers another person, the Customer confirms that it is authorised to do so and will provide the Participant with these Terms and all relevant Programme Information before the Programme begins.
• 1.5   For a private or in-house Programme governed by a separately signed proposal, statement of work or agreement, that signed document will prevail to the extent of any inconsistency with these Terms.

2. Programme information

• 2.1   Programme descriptions, dates, duration, delivery format, fees, prerequisites, attendance requirements and certification conditions will be stated in the applicable Programme Information.
• 2.2   CSRWorks will take reasonable care to ensure that Programme Information is accurate. Programme descriptions are summaries and do not constitute a guarantee that every topic, activity, case study or speaker listed will be included.
• 2.3   Where a Programme is approved, licensed, accredited or recognised by an external organisation, the Programme may also be subject to that organisation’s rules, assessment criteria, attendance requirements and certificate conditions.
• 2.4    In the event of an inconsistency, the following order of precedence applies:
  
  1. a separately signed agreement or proposal;
  2. course-specific terms expressly communicated by CSRWorks;
  3. the registration confirmation;
  4. the Programme Information; and
  5. these Terms.

3. Registration and confirmation

• 3.1   Registration is subject to:
  
  1. availability of places;
  2. satisfaction of applicable prerequisites and eligibility requirements;
  3. receipt of accurate registration information;
  4. receipt of payment or approved credit arrangements; and
  5. written confirmation from CSRWorks.
• 3.2   Submitting a registration form, purchase order or payment does not by itself guarantee a place. A place is confirmed only when CSRWorks issues a written registration confirmation.
• 3.3   Participants must provide accurate and complete information, including their full name, contact details, organisation and any information required for attendance verification, funding, accreditation or certificate issuance.
• 3.4  The Participant’s name should be entered in the form in which it is to appear on the certificate. CSRWorks may request reasonable identity or employment verification.
• 3.5  Participants are responsible for ensuring that they meet the Programme prerequisites and possess an appropriate level of language proficiency, professional knowledge and technical capability.
• 3.6   CSRWorks may decline or cancel a registration where:
  
  1. the Participant does not meet the stated prerequisites;
  2. the Programme has reached capacity;
  3. the registration information is inaccurate, incomplete or misleading;
  4. the Participant has previously engaged in serious misconduct;
  5. accepting the registration would create a legal, regulatory, intellectual-property or material conflict-of-interest concern; or
  6. CSRWorks reasonably believes that participation may materially disrupt the learning environment.
• 3.7   Unless otherwise stated or approved in writing, CSRWorks’ public training programmes are primarily intended for corporate practitioners. CSRWorks reserves the right to decline registrations from individuals or organisations providing competing consultancy or training services.
• 3.8   Where CSRWorks declines a registration before the Programme begins, fees already paid for that registration will normally be refunded in full. No refund will be required where the registration was obtained through fraud, material misrepresentation or misuse of a promotional or funding arrangement.

4. Programme fees and payment

• 4.1   Programme fees are those stated in the applicable Programme Information or written quotation.
• 4.2   Fees are subject to GST and any other applicable taxes unless expressly stated to be inclusive of such taxes.
• 4.3   Fees must be paid in full at the time of registration unless CSRWorks has agreed to alternative payment terms in writing.
• 4.4  Where CSRWorks has agreed to invoice the Customer, the Customer must pay the invoice by its stated due date. A purchase order or the Customer’s internal payment procedures do not vary CSRWorks’ payment terms unless CSRWorks expressly agrees in writing.
• 4.5   The Customer is responsible for bank charges, currency-conversion costs, withholding taxes and other payment-related charges, except where applicable law requires otherwise.
• 4.6  CSRWorks may withhold Programme access, Course Materials, assessment results or certificates while any amount remains overdue.
• 4.7   CSRWorks may revise fees for future registrations. A fee change will not apply retrospectively to a confirmed registration unless:
  
  1. the Customer requests a material change to the registration;
  2. an applicable tax changes; or
  3. the parties agree otherwise in writing.

5. Training subsidies, grants and sponsorship

• 5.1  Where a Programme may qualify for a subsidy, grant, training allowance or reimbursement, the Customer and Participant remain responsible for:
  
  1. determining their eligibility;
  2. submitting accurate and timely applications;
  3. satisfying co-payment requirements;
  4. meeting attendance, participation and assessment conditions; and
  5. providing any declarations or supporting information required by the funding authority.
• 5.2   CSRWorks does not guarantee that any grant, subsidy or reimbursement application will be approved.
• 5.3   If a funding or reimbursement claim is rejected, reduced, withdrawn or recovered for a reason not caused by CSRWorks’ failure to meet an expressly agreed obligation, the Customer or Participant must pay the resulting outstanding Programme fee.
• 5.4  CSRWorks may provide attendance and completion evidence reasonably required for a funding, audit or reimbursement process.
• 5.5   The Customer and Participant must promptly inform CSRWorks of any information that could affect funding eligibility.

6. Minimum enrolment

• 6.1   CSRWorks may establish a minimum enrolment requirement for a Programme.
  6.2   Where the minimum enrolment is not achieved, CSRWorks may:
  1. proceed with the Programme;
  2. postpone or reschedule it;
  3. offer an alternative Programme or delivery format; or
  4. cancel the Programme.
• 6.3   Where CSRWorks cancels a Programme under this section, the remedies in Section 8 will apply.

7. Cancellation, transfer and substitution by the Customer

• 7.1   Cancellation
• 7.1.1   All cancellation requests must be submitted to CSRWorks in writing.
• 7.1.2   Unless different terms are stated in the Programme Information:
  
  1. cancellation received 30 or more calendar days before the Programme start date: full refund;
  2. cancellation received 15 to 29 calendar days before the Programme start date: 50% refund; and
  3. cancellation received fewer than 15 calendar days before the Programme start date: no refund.
• 7.2   No-show
• 7.2.1   A Participant who does not attend and has not obtained an approved cancellation, transfer or substitution will be treated as a no-show. No refund or credit will be provided.
• 7.3   Transfer to another session
  7.3.1  A request to transfer to another scheduled session of the same Programme must normally be received at least 30 calendar days before the original start date.
  7.3.2   Transfers are:
  1. subject to availability;
  2. subject to the eligibility and pricing applicable to the replacement session;
  3. normally permitted only once per registration; and
  4. not available where prohibited by a funding, accreditation or third-party requirement.

  7.3.3   Any approved Programme credit must normally be used within 12 months of the original Programme start date.
  7.4   Participant substitution
  7.4.1  For a corporate registration, the Customer may request to substitute another eligible Participant by giving written notice before the Programme begins.
  7.4.2   CSRWorks may decline a substitution where:

  1. the replacement does not meet the prerequisites;
  2. personalised Course Materials or platform credentials have already been issued;
  3. an assessment has commenced;
  4. a funding application has been made in the original Participant’s name; or
  5. substitution is prohibited by an accrediting or certification body.

  7.4.3   Any difference in the applicable fee must be paid before the Programme begins.
  7.5  Medical or compassionate circumstances
  7.5.1  CSRWorks may consider cancellation, transfer or credit requests arising from documented medical or compassionate circumstances. Any accommodation is discretionary and will be assessed case by case.
  7.6   E-learning programmes
  7.6.1  Unless otherwise stated, cancellation, transfer and substitution are not available after an e-learning account, digital Course Materials or access credentials have been issued.
  7.7   Refund processing
  7.7.1  Approved refunds will be made to the original payer and, where practicable, through the original payment method. CSRWorks will endeavour to process approved refunds within 45 days.
  7.8   Statutory rights
  7.8.1   Nothing in this section limits any non-excludable cancellation or refund rights available under applicable law.

8. Changes, postponement and cancellation by CSRWorks

• 8.1   CSRWorks may make reasonable changes to:
  
  1. the Programme timetable;
  2. the trainer or guest speaker;
  3. the venue;
  4. the virtual platform;
  5. the sequence or scope of course content; or
  6. the delivery format,

  where reasonably necessary to deliver the Programme, respond to changed standards or regulatory requirements, address operational constraints or maintain Programme quality.
  8.2   CSRWorks will take reasonable steps to notify registered Participants of material changes.
  8.3  CSRWorks may postpone or cancel a Programme due to insufficient enrolment, trainer illness, venue unavailability, technical failure, safety concerns, changes imposed by a third-party body or circumstances beyond CSRWorks’ reasonable control.
  8.4   Where CSRWorks postpones a Programme, the Customer may ordinarily choose between:

  1. transferring the registration to the rescheduled date;
  2. transferring to another equivalent Programme, subject to availability; or
  3. receiving a refund of the Programme fee paid.
• 8.5   Where CSRWorks cancels a Programme and does not offer an acceptable replacement, CSRWorks will refund the Programme fee paid.
  8.6   To the extent permitted by law, CSRWorks will not be responsible for travel, accommodation, visa, subsistence, loss of working time or other costs incurred because of a Programme change, postponement or cancellation. Participants should make flexible or refundable travel arrangements.

9. Attendance and participation

• 9.1  Unless a different requirement is stated for a particular Programme, Participants must attend at least 80% of the scheduled training hours to be considered for a certificate.
  9.2   A Programme may require a higher attendance level, including full attendance, where required by:
  1. the applicable curriculum;
  2. a certification or accreditation body;
  3. a funding or grant authority;
  4. a client or course sponsor; or
  5. the Programme’s learning and assessment requirements.

  9.3   Late arrival, early departure, extended absence or failure to participate in required activities may be recorded as non-attendance for the relevant period.
  9.4   Participants must complete attendance declarations, sign-in and sign-out records, identity checks, polls, participation checks or other reasonable attendance-verification procedures requested by CSRWorks.
  9.5  Attendance alone does not guarantee successful completion where an assessment, assignment, participation requirement or other criterion applies.
  9.6   Missed training hours will not automatically be replaced, repeated or delivered individually. Any make-up arrangement is subject to trainer availability, Programme requirements and additional fees where applicable.

10. Virtual and hybrid training requirements

• 10.1   Participants are responsible for having:
  
  1. a suitable computer or device;
  2. a stable internet connection;
  3. a functioning camera, microphone and speakers or headset;
  4. access to the specified virtual platform; and
  5. a suitable environment in which to participate.

  10.2   Participants must join using their registered name and must not share login details or permit another person to attend in their place.
  10.3   Participants may be required to keep their cameras switched on and remain visibly present during all or specified parts of a virtual Programme where reasonably necessary to:

  1. verify identity, attendance or participation;
  2. confirm that minimum training hours have been completed;
  3. determine certificate eligibility;
  4. meet accreditation, audit or quality-assurance requirements; or
  5. support a subsidy, grant or reimbursement claim.

  10.4   Attendance evidence may include:

  1. platform login and logout records;
  2. attendance reports;
  3. screenshots;
  4. camera-based visual verification;
  5. responses to polls or attendance checks;
  6. chat, microphone or activity participation;
  7. assessment records; and
  8. relevant audio or video recordings.

  10.5  Failure to comply with an applicable camera-on or attendance-verification requirement may result in the Participant being marked absent for the relevant period and may affect eligibility for a certificate, subsidy, grant or reimbursement.
  10.6  A Participant experiencing a technical, privacy, medical, accessibility or other genuine difficulty should notify CSRWorks promptly. CSRWorks may consider an alternative verification arrangement where it is practicable and consistent with applicable certification, accreditation and funding requirements.
  10.7  Participants should use a private environment or headphones where appropriate and take reasonable steps to prevent unauthorised persons from viewing or hearing confidential Programme discussions or Course Materials.

11. Assessments and academic integrity

• 11.1  Participants must complete assessments, assignments, exercises and declarations honestly and independently, except where collaboration is expressly permitted.
  11.2   Participants must not:
  1. impersonate another person or allow another person to complete work for them;
  2. copy, distribute or obtain unauthorised assessment content;
  3. use unauthorised notes, assistance, software or artificial-intelligence tools;
  4. falsify attendance, identity or completion evidence; or
  5. engage in plagiarism, collusion or other misconduct.

  11.3   CSRWorks may investigate suspected misconduct and may require additional verification or reassessment.
  11.4   Where misconduct is established, CSRWorks may:

  1. invalidate an assessment result;
  2. withhold or revoke a certificate;
  3. remove the Participant from the Programme;
  4. notify the relevant Customer, sponsor, accreditation body or funding authority where appropriate; and
  5. refuse future registrations.

12. Certificates

• 12.1   The type of certificate available, if any, will be stated in the Programme Information.
  12.2   A certificate may be issued only where the Participant has:
  1. met the applicable attendance requirement;
  2. completed required activities and assessments;
  3. achieved the required assessment result, where applicable;
  4. complied with Programme rules;
  5. provided accurate certificate information; and
  6. paid all applicable fees.

  12.3  A certificate of attendance or completion confirms only that the stated Programme requirements were met. It does not constitute a professional licence, regulatory approval, academic qualification or guarantee of competence beyond the scope stated on the certificate.
  12.4   Certificates issued or controlled by a third-party body are subject to that body’s rules, systems, processing times and decisions. CSRWorks cannot guarantee the timing or outcome of a third-party certificate application.
  12.5  CSRWorks may correct, replace, suspend or revoke a certificate issued in error or obtained through inaccurate information, misconduct or fraud.
  12.6  An administrative fee may apply to certificate amendments or replacements requested after issuance, except where the amendment is required because of an error made by CSRWorks.

13. Participant conduct

• 13.1  Participants must behave professionally and respectfully towards trainers, staff, other Participants, venue personnel and invited speakers.
  13.2  Participants must not:
  1. harass, intimidate, discriminate against or threaten another person;
  2. materially disrupt the Programme;
  3. engage in unlawful, unsafe or offensive behaviour;
  4. solicit clients, promote competing services or recruit Participants without permission;
  5. misuse another person’s personal data; or
  6. interfere with the venue, virtual platform, equipment or security systems.

  13.3  Participants must comply with reasonable trainer instructions and applicable venue, safety, security and platform requirements.
  13.4 CSRWorks may warn, suspend or remove a Participant whose conduct breaches these Terms. Serious misconduct or an immediate safety, legal or security concern may result in removal without prior warning.
  13.5  Where removal results from the Participant’s misconduct, no refund will normally be provided, and certificate eligibility may be withdrawn.

14. Accessibility and special requirements

• 14.1  Participants should notify CSRWorks as early as reasonably possible of any accessibility, dietary, medical, religious or other reasonable participation requirement.
  14.2  CSRWorks will make reasonable efforts to accommodate notified requirements but cannot guarantee that every request can be met, particularly where:
  1. notice is insufficient;
  2. the venue or third-party platform imposes limitations;
  3. the request would alter an essential learning or assessment requirement; or
  4. the accommodation would impose a disproportionate operational burden.

  14.3  Participants remain responsible for informing CSRWorks of any health, safety or accessibility matter that may materially affect their participation.

15. Course content and professional disclaimer

• 15.1   Programmes and Course Materials are provided for general professional education and information.
  15.2  They do not constitute legal, financial, investment, accounting, tax, medical, engineering, regulatory, assurance or other professional advice for a particular organisation or set of circumstances.
  15.3  Participants are responsible for evaluating how the learning applies to their organisation and should obtain appropriate professional advice before making material decisions.
  15.4  Standards, laws, methodologies, guidance and market practices may change. Unless expressly stated otherwise, Programme content reflects information reasonably available when the materials were prepared or delivered.
  15.5   CSRWorks does not guarantee that participation will result in:
  1. employment or promotion;
  2. regulatory compliance;
  3. certification or accreditation;
  4. a particular sustainability rating, score or assessment outcome;
  5. commercial success; or
  6. acceptance of any report, target, disclosure or submission by a third party.

  15.6   Views expressed by guest speakers or individual trainers may be their own and do not necessarily represent CSRWorks or any accrediting organisation.

16. Intellectual property and Course Materials

• 16.1  All intellectual-property rights in the Programme and Course Materials belong to CSRWorks or the relevant licensors unless otherwise stated.
  16.2 “Course Materials” include slides, manuals, workbooks, exercises, templates, assessment materials, recordings, videos, diagrams, case studies, trainer notes, platform content and digital resources.
  16.3  Subject to payment of all fees and compliance with these Terms, the Participant receives a limited, non-exclusive, non-transferable and revocable licence to use the Course Materials for the Participant’s own learning and internal professional reference.
  16.4    Without CSRWorks’ prior written permission, Participants must not:
  1. copy or reproduce Course Materials, except for a reasonable personal working copy where permitted;
  2. distribute, upload, publish, transmit or share Course Materials;
  3. sell, license, commercialise or otherwise exploit Course Materials;
  4. use Course Materials to provide consultancy, training or competing services;
  5. modify Course Materials to create derivative training products;
  6. remove copyright, trade mark or proprietary notices;
  7. upload Course Materials to public repositories or artificial-intelligence systems;
  8. use automated tools to extract or scrape Programme content; or
  9. permit another person to access restricted materials or platforms.

  16.5   Participants may take reasonable personal notes, provided those notes do not substantially reproduce the Course Materials or contain confidential information belonging to CSRWorks, another Participant or a third party.
  16.6   Third-party content included in the Programme remains subject to the applicable owner’s terms and rights.

17. Participant recording and transcription

• 17.1  Participants must not photograph, audio record, video record, screen-record, livestream or otherwise capture a Programme without CSRWorks’ prior written permission.
  17.2   This restriction includes the use of:
  1. automated transcription services;
  2. artificial-intelligence meeting assistants;
  3. virtual meeting bots;
  4. screen-capture software; and
  5. any other recording or content-extraction technology.

  17.3   CSRWorks may require an unauthorised recording tool or meeting bot to be removed immediately. Continued or serious breach may result in removal from the Programme without refund.

18. Confidentiality and information shared during training

• 18.1  Participants must not disclose another Participant’s personal data, identifiable comments or confidential business information without permission.
  18.2  Participants should not disclose sensitive, privileged or confidential information during an open-enrolment Programme unless they are authorised to do so and understand that other Participants may hear it.
  18.3  Although CSRWorks promotes respectful and professional discussion, CSRWorks cannot guarantee that information voluntarily disclosed by one Participant will be kept confidential by every other Participant.
  18.4  CSRWorks may use anonymised or aggregated questions, feedback and learning observations to improve its Programmes, provided individuals and organisations are not identified.
  18.5   Any additional confidentiality obligations for a private or in-house Programme should be set out in the applicable proposal or agreement.

19. Photography, recording and attendance evidence

• 19.1   Operational and administrative purposes
  19.1.1   CSRWorks may make photographs, screenshots, audio recordings or video recordings where reasonably necessary for:
  1. Programme delivery and administration;
  2. attendance and identity verification;
  3. certification and assessment;
  4. quality assurance and trainer development;
  5. resolving complaints or suspected misconduct;
  6. accreditation, audit or funding requirements; or
  7. creating an agreed recording or learning resource.

  19.1.2  Where a session is being audio or video recorded, CSRWorks will provide an appropriate notice through the registration process, joining instructions, virtual platform, opening slide, verbal announcement or another reasonable method.
  19.2   Attendance evidence
  19.2.1  Attendance evidence and relevant recordings may be retained and disclosed to the Customer, Participant’s employer or sponsor, an accrediting or certification body, a funding authority, an auditor or another authorised party where reasonably required to verify participation, completion or funding eligibility.
  19.3   Marketing and promotional use
  19.3.1  CSRWorks may take photographs or selected video clips for its website, social media channels, brochures, proposals, presentations and other communications or promotional materials.
  19.3.2  CSRWorks will provide notice and apply any consent or opt-out process required by applicable law and CSRWorks’ stated registration procedures.
  19.3.3  A Participant who does not wish to be identifiable in marketing or promotional materials should notify CSRWorks during registration or before photography begins. CSRWorks will make reasonable arrangements to respect the preference, such as designated seating, avoiding close-up photography, cropping or editing.
  19.3.4  Declining marketing or promotional use does not exempt the Participant from a reasonable attendance-verification or camera-on requirement under Sections 9 and 10.
  19.3.5  CSRWorks should obtain separate affirmative permission before using an identifiable Participant in a planned close-up, interview, testimonial, case study or featured promotional recording.
  19.3.6  Where promotional use is based on consent, the Participant may withdraw that consent for future use by contacting CSRWorks. Withdrawal will not ordinarily affect materials lawfully published, printed, distributed or supplied to third parties before the withdrawal was received.
  19.3.7   Acceptance of these Terms constitutes acknowledgement of the photography and recording notice. It does not make optional marketing consent a compulsory condition of participating in the Programme where separate consent is required.

20. Personal data and privacy

• 20.1  CSRWorks will collect, use, disclose, retain and protect personal data in accordance with its Privacy Policy and applicable data-protection laws.
  20.2   Personal data may be processed for purposes including:
  1. handling enquiries and registrations;
  2. communicating Programme information;
  3. invoicing, payment and financial administration;
  4. delivering the Programme and Course Materials;
  5. managing platform access;
  6. verifying identity, attendance and participation;
  7. conducting assessments and issuing certificates;
  8. addressing accessibility or dietary requirements;
  9. administering grants, funding and accreditation;
  10. obtaining and analysing feedback;
  11. ensuring safety, security and academic integrity;
  12. managing complaints and disputes;
  13. complying with legal and regulatory obligations; and
  14. the photography and recording purposes described in Section 19.

  20.3   CSRWorks may disclose relevant personal data to:

  1. trainers and Programme administrators;
  2. the Customer, employer or course sponsor;
  3. venue and event-service providers;
  4. technology, learning-platform and videoconferencing providers;
  5. payment processors and financial institutions;
  6. certification and accreditation bodies;
  7. government, funding and regulatory authorities;
  8. professional advisers, auditors and insurers; and
  9. other service providers supporting Programme delivery.

  20.4   Some service providers and platforms may process personal data outside the Participant’s country. CSRWorks will handle such transfers in accordance with applicable data-protection requirements.
  20.5  Where a Customer provides another individual’s personal data, the Customer confirms that it is authorised to provide the information and has informed the individual of the relevant purposes and policies.
  20.6  Participation in a Programme does not automatically constitute consent to receive unrelated direct marketing. Marketing communications will be managed in accordance with applicable law and the preferences made available by CSRWorks.
  20.7   Privacy enquiries, access or correction requests, and consent-withdrawal requests may be directed to info@csrworks.com.

21. Technology and third-party platforms

• 21.1  Participants must comply with the acceptable-use, security and technical requirements of any platform used to deliver the Programme.
  21.2   Participants must not:
  1. attempt unauthorised access to systems or accounts;
  2. introduce malware or harmful code;
  3. interfere with platform performance;
  4. share passwords or access credentials; or
  5. circumvent access or security controls.

  21.3   CSRWorks will take reasonable steps to provide access to virtual and e-learning Programmes but does not guarantee that third-party platforms will operate continuously or without interruption.
  21.4  CSRWorks is not responsible for a Participant’s equipment, internet connection, internal firewall, software configuration or other technology outside CSRWorks’ reasonable control.
  21.5  A technical problem affecting one Participant will not ordinarily entitle that Participant to a refund. CSRWorks may provide reasonable assistance or an alternative arrangement where practicable.
  21.6  Access to an e-learning Programme is limited to the period stated in the Programme Information. Access may expire automatically and extensions are subject to approval and any applicable fee.

22. Liability

• 22.1   Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:
  
  1. death or personal injury caused by negligence;
  2. fraud or fraudulent misrepresentation; or
  3. wilful misconduct.

  22.2  Subject to Section 22.1 and to the maximum extent permitted by law, CSRWorks will not be liable for any indirect, incidental, special, exemplary or consequential loss, or for loss of profit, revenue, business, opportunity, anticipated savings, goodwill or data arising from or connected with a Programme.
  22.3  Subject to Section 22.1 and to the maximum extent permitted by law, CSRWorks’ aggregate liability arising from or in connection with a Programme will not exceed the Programme fees actually paid to CSRWorks for the affected Participant and Programme.
  22.4  CSRWorks is not responsible for:

  1. decisions made or actions taken in reliance on general Programme content;
  2. failure to achieve a particular professional, regulatory, assessment or commercial outcome;
  3. loss or damage caused by inaccurate information supplied by the Customer or Participant;
  4. the acts or omissions of an independent venue, platform, accrediting body, funding authority or other third party outside CSRWorks’ reasonable control; or
  5. personal belongings brought to a venue.

  22.5  The limitations in this section apply whether a claim arises in contract, negligence, breach of statutory duty or otherwise, subject always to applicable law.

23. Events beyond reasonable control

• 23.1  CSRWorks will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, epidemic or pandemic conditions, government action, civil disturbance, industrial action, transport disruption, utility failure, cyber incident, internet or platform outage, venue closure or trainer incapacity.
  23.2   CSRWorks may suspend, reschedule, relocate, change the delivery format of or cancel an affected Programme.
  23.3  Where the Programme cannot reasonably be delivered within a suitable period, CSRWorks will offer an appropriate transfer, credit or refund in accordance with Section 8.

24. Changes to these Terms

• 24.1   CSRWorks may update these Terms from time to time.
  24.2  Unless a change is required by law, an accreditation body or another binding requirement, the version provided or made available when a registration is confirmed will generally apply to that registration.
  24.3   Where a material change must apply to an existing registration, CSRWorks will take reasonable steps to notify the Customer or Participant.

25. General provisions

• 25.1  Entire agreement
• 25.1.1  These Terms and the documents identified in Section 1 constitute the agreement concerning the Participant’s registration, except where a separately signed agreement applies.
  25.2  No waiver
• 25.2.1  A failure or delay by CSRWorks to enforce a right does not waive that right.
  25.3  Severability
• 25.3.1  If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in effect.
• 25.4  Assignment
  25.4.1  The Customer and Participant may not transfer their rights or obligations except through an approved substitution or with CSRWorks’ written permission.
  25.5  Third-party rights
  25.5.1  A person who is not a party to the agreement has no right to enforce these Terms, except where expressly stated or permitted by applicable law.
  25.6  Electronic communications
  25.6.1  Notices, confirmations and other communications may be provided electronically to the contact details supplied during registration.
  25.7  Headings
  25.7.1  Headings are for convenience and do not affect interpretation.

26. Governing law and disputes

• 26.1  These Terms and any dispute or claim arising from them are governed by the laws of the Republic of Singapore.
  26.2  The parties should first attempt in good faith to resolve any dispute through discussion.
  26.3  Subject to any mandatory legal rights or procedures, the courts of Singapore will have exclusive jurisdiction over disputes arising from or connected with these Terms.

27. Contact

• 27.1  Questions about these Terms or a Programme registration may be directed to:
• CSRWorks International Pte Ltd
  Email: info@csrworks.com
  Telephone: +65 6471 3661
  Address: 176 Orchard Road, #05-05 The Centrepoint, Singapore 238843

End of Terms and Conditions